Terms and Policies

Updated May 6th, 2015

Requests to hold knives via email or phone messages cannot be taken out of fairness to all our customers.  We make every effort to respond to calls and email in a timely manner, but recommend that you take advantage of our online ordering system and email notification service whenever possible.

Any customers with separate shipping and billing addresses are subject to a follow up contact.  If no contact can be made, the order will be cancelled. Please understand that this policy is to protect ourselves from fraud and theft.

Payment Methods

We accept Visa, MasterCard, Discover, and American Express to charge your purchase.

Shipping

Shipping costs are calculated automatically when you checkout or specifically mentioned as already included in the price. Orders to P.O. Boxes or military addresses require shipping via USPS.

We make every effort to ship the knives the same day if purchased before 2pm EST.

For our international customers, you must email after ordering to arrange for duties/customs and declarations before we will ship your order. International shipments are charged at actual shipping cost.

Receipt of Goods

You must notify us via email or phone within 24 hours if you do not receive your package as expected.

Return Policy

If you are not satisfied with your purchase you may notify us within 3 days of receipt for a refund of the cost of the knife. Once we receive the knife back we will examine it and if it has been used, carried or damaged in any way, we will deduct the cost of the repairs from your refund. Shipping charges are not refundable. Refunds will be issued in the same method as the order payment.

The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)

If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part.

Contact us before sending any item back as a return. All returns must be insured.  Returns must be mailed to:

Allen Elishewitz
875 Hwy 321 N
Suite 600
Lenoir City, TN 37771
Phone: +1-865-816-3309

Disclaimer

By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.

Contact Information

Address:
Allen Elishewitz
dba Elishewitz Custom Knives
875 Hwy 321 N
Suite 600
Lenoir City, TN 37771

Phone Number: (865) 816-3309

Email Address: allen@elishewitzknives.com

Business Hours: Monday – Friday, 10 AM – 4 PM EST

Our Privacy Policy is located here: Privacy Policy